LAST UPDATED ON MARCH 25, 2024
THIS PRIVACY POLICY IS EFFECTIVE IMMEDIATELY.
Privacy Policy
Introduction
At Alliance Homecare, Inc. (“we,” “us,” or “our”), we respect your privacy and are committed to protecting it. This Privacy Policy describes how we collect, use, and store your information when you visit our website, https://www.trusthouse.care (the “Website”) or during other interactions with us online, or via phone, and in any other circumstances in which you are provided or presented with a copy of this Privacy Policy.
Please read this Privacy Policy carefully.
How We Collect Your Information
We may collect your information from:
Your interactions with us, such as when you request care, subscribe to our newsletter, and/or otherwise communicate with us via email, over the phone, or other online channels.
Automated data collection technologies, such as when you interact with our Website. For more information, please review the “Automated Data Collection Technologies” sections below.
From third parties, such as our service providers, business partners, or through social media postings or other publicly accessible information about you.
What Categories of Information We Collect
We may collect the following categories of information about you:
Contact information, such as your first and last name, mailing address, email address, and phone number.
Billing information, such as your insurance information and credit card information.
Home health care information, such as your current state of companionship, activities of daily living, need for assistance with in-home medical equipment, and need for assistance post-surgery. We use this information to assess what type of home care is best suited to you.
Internet activity. When you use our Website, we automatically collect information about you and the device you use to access our Website. When you access our Website, we may collect your IP address, device identifier, web browser type and version, and your location based on your IP address.
Other information you choose to provide, such as information you provide when you contact us.
How We Use Your Information
We may use your information for the following purposes:
Providing our services to you. We may use your information to provide services to you that you request from us.
Personalizing the Website and user experience. We may use your information to gain a better understanding of your preferences and interests so we can improve and offer products, services, and marketing to better serve you.
Communicating with you. We may use your information to provide you with notice about your, respond to your messages and/or inquiries, and provide updates via our newsletter.
Complying with legal obligations. We may use your information to comply with legal obligations and to establish and defend our legal rights.
Analyzing our Website and services. We may use your information to analyze how users interact with our Website and the services we provide.
Security and fraud protection. We may use your information to defend against harmful attacks, prevent fraudulent and other illegal activities, and to detect security incidents.
We may also use your information with your consent, for other purposes consistent with the context of the collection of your information, or as otherwise disclosed to you prior to the use of your information.
Disclosure Of Your Information
We may disclose your information to third parties in the following circumstances:
With our subsidiaries and affiliates. We may share your information with our subsidiaries and affiliates.
With service providers. We may share your information with third parties we use to support our business, including to maintain our Website and provide services including processing payments.
Third party analytics. We use cookies to collect information about your interactions with our Website and services. This information may be used to, among other things, improve the functionality of our Website and services.
Sales and acquisitions. We may disclose your information to a third party in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information we hold about our Website users is among the assets transferred.
As required by law or in connection with legal rights. We may disclose your information if, in our sole discretion, we believe it reasonable or necessary to (a) comply with the law, (b) prevent illicit or unethical activity, (c) protect and defend our, your, or others’ rights, property, safety, or interests, or (iv) detect, prevent, or respond to fraud, misuse of the Website, or other violations of law.
We may also disclose your information in order to fulfill the purpose for which you provide it, for any other purpose disclosed by us when you provide the information, or with your consent.
Automated Data Collection Technologies
A cookie is a small text file that a website can send to your internet browser and may be stored in your browser or elsewhere on your computer. We use third-party cookies on our Website. Our Website uses cookies to allow us to recognize and remember you and learn from your interactions with our Website.
You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, this may impact your experience using our Website.
You can use the methods linked to below to manage cookies. You must take these steps on each browser or device that you use. If you replace, change or upgrade your browser or device, or delete your cookies, you may need to use these opt-out tools again.
If the browser you use is not listed above, please refer to your browser’s help menu for information on how to manage cookies.
Marketing Communications
If you do not want to receive marketing emails from us, you may unsubscribe by clicking the “Unsubscribe” link that appears in the marketing emails you receive from us. Alternatively, you may contact us using the information that appears in the “Call Us” section below. Please be aware that, even if you unsubscribe from marketing emails, you will continue to receive emails from us concerning legal matters, in connection with order fulfillment and other important topics.
Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of our Website that are California residents to request, once per calendar year, certain information regarding our disclosure of certain categories of information to third parties for their direct marketing purposes. To make such a request, please contact us via the “Call Us” link. Please be aware that we do not currently share your information with third parties for their direct marketing purposes.
Your Nevada Privacy Rights
If you are a Nevada resident, you have the right to opt out of the sale of certain information, including your name and mailing address, to third parties. We do not sell your personal information to any third parties.
Links to Third Party Websites
Our Website may contain links or references to the websites of third parties. We are not responsible for the data collection or privacy practices of any third party. If you choose to visit a third party’s linked website, the use of any information collected by that website will be governed by the privacy policy of the operator of that website, and not by this Privacy Policy. We encourage you to review the privacy policies of the operators of any third-party website prior to using the website.
Data Security
We take reasonable steps to protect the information we collect about you. Unfortunately, it is impossible to guarantee the complete security of your information. We encourage you to use caution while using the Internet.
Do-Not-Track (DNT) Settings
Some web browsers incorporate a “Do Not Track” (“DNT”) feature. At the present time, we do not currently respond to DNT signals.
Where We Store Your Information
Our Website and services are intended for residents of the United States. However, if you are located outside of the United States, please be aware that information we collect through our Website and services will be transferred to and processed in the United States. By using the Website and services or by voluntarily providing your information to us, you consent to the transfer, processing, and storage of your information in the United States.
Children Under The Age Of 13
Our Website is not intended for use by, and we do not knowingly collect information from, individuals under 13 years of age. If we determine that we have received the information of an individual under 13 without the verifiable consent of the individual’s parent or legal guardian, we will take steps to delete that information. If you are aware of an individual under the age of 13 providing his or her information to us without parental or guardian consent, please contact us via our “Call Us” link.
Changes To Our Privacy Policy
We may make changes to our Privacy Policy from time to time. If we do, we will notify you by posting the updated version of the Privacy Policy to the Website, and attempting to notify you if, and as required by applicable law. We encourage you to periodically visit this page to stay current on our privacy practices.
Contact Information
If you have any questions, concerns, or would like to know more about this Privacy Policy and our privacy practices, contact via our “Call Us” link.
Thank you for visiting the Website.